Legal
Web Design Terms & Conditions
These Web Design Terms & Conditions apply to all website design and development services provided by Performance Marketing (“we”, “us”, “our”) to the client (“you”, “your”). By confirming a project, paying an invoice/deposit, or requesting work to begin, you agree to these terms.
1. Scope of Work
1.1 All work will be based on an agreed scope (email, message, proposal, or invoice).
1.2 Any additional work outside the agreed scope will be quoted separately and may delay completion.
2. Pricing & Quotes
2.1 Quotes are based on the requirements provided at the time.
2.2 If the scope changes, pricing may change accordingly.
2.3 All prices are in GBP (£) unless stated otherwise.
3. Payments
3.1 We may request a deposit before work begins.
3.2 Remaining balance must be paid on completion (or in agreed stages).
3.3 If payment is overdue, we may pause work until payment is received.
3.4 Any outstanding invoices may result in the website being taken offline until settled (where we control hosting).
4. Project Timelines
4.1 Estimated timeframes are provided as a guide and may change depending on:
- Client response times
- Content delivery delays
- Third-party hosting/plugin issues
4.2 We are not responsible for delays caused by missing access, content, or late approvals.
5. Client Responsibilities
You agree to:
- Provide text, images, branding, and required information promptly
- Provide correct login details/access where required
- Ensure you have rights to use all content supplied (logos, images, text, etc.)
If you supply copyrighted material without permission, you accept full responsibility.
6. Content & Images
6.1 Unless agreed otherwise, the client supplies all written content and images.
6.2 If we create or source content/images for you, this will be agreed in writing.
6.3 Stock images may require licensing fees (if applicable).
7. Revisions & Amendments
7.1 A reasonable number of revisions are included unless otherwise stated.
7.2 Large design changes, extra pages, or changes after approval may be charged additionally.
7.3 Once the website is approved and/or published, further changes are classed as new work.
8. Website Hosting
8.1 Hosting can be provided by the client’s chosen provider, or Performance Marketing (if agreed).
8.2 If hosting is managed by Performance Marketing:
- Hosting fees must be kept up to date
- Non-payment may result in suspension of hosting
- We are not liable for downtime caused by the hosting provider
8.3 If you host elsewhere, we are not responsible for server performance, security settings, or hosting-related issues.
9. Domains
9.1 Domain registration can be managed by the client or Performance Marketing (if agreed).
9.2 If a domain expires due to non-payment or missed renewal, we are not responsible for loss of the domain.
10. Emails
10.1 Email setup assistance (e.g. IONOS, Google Workspace, Outlook) is support-based and may be chargeable depending on the request.
10.2 The client is responsible for keeping email passwords secure and ensuring backups are in place where needed.
11. Website Maintenance & Updates
11.1 WordPress websites require ongoing updates for WordPress core, themes, and plugins.
11.2 Maintenance can be managed by the client or provided by Performance Marketing under a monthly plan (if agreed).
11.3 If maintenance is declined, we are not responsible for issues caused by outdated components, security vulnerabilities, or compatibility errors after updates.
12. Backups
12.1 If we provide hosting/maintenance, we may run backups (frequency depends on package).
12.2 If the client hosts elsewhere, the client is responsible for backups unless agreed otherwise.
12.3 We are not liable for loss of data if no backups are in place.
13. Security
13.1 We take reasonable steps to secure websites we build.
13.2 No website can be guaranteed 100% secure.
13.3 We are not responsible for hacking, malware, or unauthorised access caused by weak passwords, unmaintained websites, or third-party vulnerabilities.
14. Third-Party Plugins & Licences
14.1 Some features may require paid plugins or subscriptions.
14.2 Ongoing plugin costs are the client’s responsibility unless included in a package.
14.3 If a paid licence expires, features may stop working and updates may no longer be available.
15. Ownership & Intellectual Property
15.1 Until full payment is received, all work remains the property of Performance Marketing.
15.2 Once paid in full, the client owns the final website design and content created specifically for them. Third-party assets remain subject to their licences.
15.3 We reserve the right to display the website in our portfolio unless requested otherwise in writing.
16. Cancellations & Refunds
16.1 If you cancel after work has started, time spent and work completed remain chargeable. Deposits are non-refundable unless agreed otherwise.
16.2 Refunds are not offered for completed work or delivered services.
17. Limitation of Liability
17.1 We are not liable for indirect or consequential losses including loss of revenue, business, data, or profits.
17.2 We do not guarantee specific results (e.g. Google rankings, sales, leads) unless agreed in writing.
18. Approval & Launch
18.1 The client must review the website before launch.
18.2 Once approved, we will publish the site (or handover access if hosted elsewhere).
18.3 After launch, changes may be treated as additional work.
19. Communication
19.1 Communication will usually be via email, phone, or WhatsApp (as agreed).
19.2 Delayed responses may impact delivery timelines.
20. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be handled under the jurisdiction of the courts of England and Wales.
21. Contact
📧 contact@performance-marketing.uk
🌐 performance-marketing.uk