Privacy and data protection
Privacy Policy
This policy explains how personal information is handled when someone uses this website, makes an enquiry or becomes a client.
Last updated: 29 July 2026
Who is responsible for your information?
Performance Marketing, trading as Performance Marketing, is the controller of personal information described in this policy unless a separate contract says that we act only as a processor for a client.
Contact: contact@performance-marketing.uk. Address: Middlesbrough, UK.
Information we may collect
- Identity and contact information, including names, business names, email addresses and telephone numbers.
- Enquiry, proposal, contract, billing and payment records.
- Website, device and usage information collected through server logs, analytics and permitted cookies.
- Content, files, credentials and project information supplied for website, software, app or social media work.
- Correspondence, approvals, support requests and records of services supplied.
Why we use personal information
We use personal information where it is necessary to respond to enquiries, take steps before entering a contract, perform a contract, meet legal obligations, protect legitimate business interests or send marketing where consent or another lawful basis applies.
- To scope, quote, deliver and support services.
- To administer accounts, invoices and business records.
- To secure, maintain and improve websites and digital systems.
- To communicate service information and respond to requests.
- To send relevant business marketing where permitted, with an opt-out in every appropriate message.
- To establish, exercise or defend legal claims.
Sharing and service providers
Information may be shared with hosting, email, analytics, payment, accounting, project-management, security and professional-adviser providers where needed. Providers are expected to handle information securely and only for the agreed purpose.
Information is not sold to advertisers. It may be disclosed where required by law, regulation, court order or to protect legal rights.
International transfers
Some technology providers may process information outside the United Kingdom. Where this happens, appropriate safeguards should be used, such as UK adequacy regulations or approved contractual protections.
Retention
Enquiry records are normally retained for up to 24 months unless a longer period is needed. Contract, invoice and accounting records may be kept for at least six years. Project files and support records are retained for as long as reasonably needed to deliver, evidence and support the service. Marketing records are kept until consent is withdrawn or an objection is received.
Your rights
Depending on the circumstances, you may have rights to access, correct, erase or restrict personal information, object to certain uses, request portability, and withdraw consent. You may also complain to the Information Commissioner’s Office. Contact us first if you would like us to investigate a concern.
Cookies, security and changes
The Cookie Policy explains the use of cookies and similar technologies. Reasonable technical and organisational measures are used to protect information, but no internet service can guarantee absolute security.
This policy may be updated when services, suppliers or legal requirements change.
Questions about this document can be sent to contact@performance-marketing.uk.